shipping & return

Shipping

All orders are processed and shipped immediately from Los Angeles, California.

• Delivery time: 3–5 business days after shipment

• Shipping area: United States only

• International shipping: Not available at this time

Once your order has shipped, you will receive a tracking number via email.

Processing Time

Orders are processed as quickly as possible due to limited inventory and high demand.
Please note that once an order is placed, it cannot be modified or canceled.

Returns & Exchanges

All sales are final.

We do not accept returns or exchanges due to the limited-edition nature of our drops.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Include your order number and clear photos of the issue

We will review your request and assist accordingly.

Special Product Notice

Some items may feature hand-applied details. While we take great care in packaging, minor variations or movement during shipping may occur. This is normal and does not qualify as a defect.

Lost or Stolen Packages

Once a package is marked as delivered, we are not responsible for lost or stolen shipments. Please ensure a secure delivery location.

Contact

For shipping or return questions, please contact:
📩 info@twelve33showroom.com or use our website chat