By signing a po (purchase order), you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in our company's policies, including but not limited to the Payment Policy, Shipping Policy, Order Cancellation Policy, and Chargeback Policy. Your signature constitutes a legally binding agreement between you and TWELVE33 SHOWROOM LLC and indicates your acceptance of these terms.

1-Payment Policy:

Order Confirmation:

Upon placing an order, customer will receive an order confirmation via email. It's important to note that if an email confirmation is not received, the order is not considered confirmed.

Payment Terms:

All orders must be paid in full before shipping. Payment can be made via credit card or direct wire transfer. We do not accept Cash on Delivery (COD) payments.

please note that bank charges associated with wire transfers are the responsibility of the client.

Credit Card Processing Fee:

A credit card processing fee of 3% of the payment amount will be applied to all credit card payments. This fee covers the processing charges incurred by our company.

2-Shipping Policy:

Shipping Methods:

All orders for US-based accounts will be shipped via UPS, USPS, or FedEx freight, depending on which option is more cost-effective for the client. The client is responsible for all shipping charges associated with their order.

-Please be advised that orders may experience delays due to unforeseen circumstances beyond our control. While we strive to fulfill orders promptly, factors such as supplier delays, inclement weather, or other unforeseen events may impact delivery times

3-Order Cancellation:

Cancellation Procedure:

Customers may cancel pre-order items before the order is invoiced. To request a cancellation of pre-order items or any other orders, customers must submit their cancellation requests through BrandBoom or via our sales representative before the items are released for shipping.

Consequences of Unpaid Order Cancellations:

It's important to note that any cancellations of unpaid orders may result in the temporary blocking of the customer's account from placing new orders. We encourage customers to settle any outstanding payments promptly to avoid account disruptions.

4-Chargeback Policy:

In the event of a chargeback initiated by a customer, our company reserves the right to block the customer from placing any new orders. Chargebacks should only be initiated after attempts to resolve any disputes directly with our customer support team have been exhausted.

Contact Information:

For any further inquiries or assistance, please don't hesitate to contact us at info@twelve33showroom.com.